Returns & Exchanges

At The Dua Brand, we strive for perfection in every scent, yet we understand that fragrance is a personal journey. If you are not completely satisfied with your purchase, we offer a streamlined return process for unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the reason for your return to receive an official Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened packaging to ensure they are protected from damage during transit.

• 3.
  Ship to Our Facility

  Affix the provided shipping label and drop off your package at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your items, we will process your refund or exchange within 5 to 7 business days.